Answers to Frequently Asked Questions about InterLibrary Loan & Suggest a Purchase

What is Interlibrary Loan?

If an item you are looking for is not owned by Wake County Public Libraries and we are unable to offer an adequate substitution, we may be able to borrow the material from another library in the United States through a service called Interlibrary Loan (ILL). Through ILL it is possible for you to obtain books, microfilm, articles and other items.

What is Suggest a Purchase?

If an item you are looking for is not owned by Wake County Public Libraries, we may consider purchasing it for our collection. All purchase suggestions are reviewed by the Collection Development staff, who make decisions to purchase based on our collection development guidelines.

To make a suggestion, visit the Suggest a Purchase form on our website. Please note that you will receive a reply from Wake County Public Libraries ONLY if your suggestion is chosen for purchase.

What are the requirements to use the Interlibrary Loan service?

You must have a current Wake County Public Library card with borrowing privileges to request an ILL. You cannot have fines over $15 or any lost items on your library account. Please be aware it usually takes between 2 to 6 weeks for a requested item to arrive, and you can submit no more than 4 requests at a time. Submit your request online or or ask staff at your local library for assistance.

Please return Interlibrary Loan materials by the due date printed on the cover label. There is a charge of 25¢ per day for overdue materials. When returning Interlibrary Loan items, please be sure the cover label is attached. Please return items inside to library staff rather than dropping items in a return bin. If an Interlibrary Loan item is lost or damaged, the patron must pay the lender's chargers for replacement. Lost or damaged ILLs can be very expensive, so treat these loans with special care.

What kind of information do you need to make an Interlibrary Loan request?

For books - Please provide the book’s correct title and author, plus any other information you have such as ISBN, publication date or edition.
For microfilm - Please provide the specific reel number and/or time period you need (for example: The New York Times; Jan-Mar 1920).
For journal articles - Please provide the correct journal name and volume, pages numbers, article title and author.

We cannot request:
  • Videos, music CDs, or DVDs
  • Very new books published within the last 6 months
  • Electronic books or downloadable audio titles

What happens if we can't get the item you want?

Please keep in mind certain materials may be difficult to borrow. For example:

  • Genealogical materials
  • Materials not published in the U.S.
  • Very old or rare books
  • Very expensive books
  • Reference materials
If we are unable to borrow or purchase the item you requested you will be notified by email.

How will I be notified about my request?

Interlibrary Loan items usually arrive within 2 to 6 weeks. You will be contacted by email or phone when your request arrives. Since we cannot guarantee renewals for interlibrary loan items, be sure to pick them up promptly from your branch.

Items suggested for purchase are reviewed by the Collection Development staff. Please note that the Collection Development Department only sends notifications about purchase decisions by email.

You can always review the status of your Interlibrary Loan or Suggest a Purchase requests online by clicking on the "Outstanding Requests" link. Click here to learn more about the ILLiad statuses.

Can Interlibrary Loan items be renewed?

Loan periods and renewals are determined by the lending library. Some lenders do not allow renewal, but most will allow one renewal. Log on to your ILLiad account to request a renewal online, or call 919-250-1205, or send an email. The lender usually determines a renewal within 2 - 4 days. You will be notified by email or phone of the final due date. The final date will also be posted to your ILLiad account. Fines do not accrue to your library account while a renewal is pending.

What is ILLiad?

ILLiad is the name of the software system we use for Interlibrary Loan and Suggest a Purchase. As ILLiad is a separate system from our main Library database, it requires you to create an account.

The name ILLiad is an acronym for InterLibrary Loan internet accessible database.

How will ILLiad help me?

  1. You can place your Interlibrary Loan or Suggest a Purchase request online 24 hours a day, 7 days a week..
  2. You only need to enter your contact information once.
  3. You can check the status of your requests at any time.
  4. You will be notified by email when your request is ready for you to pick up at your library.
  5. You can request renewals of your Interlibrary Loan items online.

What do I need to use these services?

You will need to create an account on the ILLiad system in order to use these services. You will need a valid Wake County Public Libraries card and a PIN . If you do not have a library card or PIN, or if do not remember your PIN, please contact your local library for assistance.

You can also contact the Interlibrary Loan staff at (919) 250-1205 or by email.

What if I forget my PIN?

Please contact your local library or the Interlibrary Loan Office at (919) 250-1205 for assistance.

What browser should I use?

We recommend the current version of either Mozilla Firefox or Microsoft Internet Explorer, however any web browser that can handle forms, tables, and Cascading Style Sheets (CSS) should work.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

Who do I contact if I have problems with or questions about Interlibrary Loan or Suggest a Purchase?




Mailing Address:
InterLibrary Loan
Wake County Public Libraries
4020 Carya Drive
Raleigh, NC 27610